PSiiSP takes responsibility for delivering any damaged or incorrect products to our customers. Our customer-friendly Return and Replacement policy helps our customers to get what is ordered and paid for. To ensure high standards and transparency, we present Psiisp’s policy of return and replacement.
What can be Returned?
Our customers can return or ask for an exchange in the following situations.
- The item is incorrect.
- The product is damaged or does not fit or look as described on our website.
- The package doesn’t have the necessary facets/or accessories with the ordered item.
- The package contains a damaged product.
It is one of our responsibilities to change the faulty product with the correct one when we deliver the wrong products to our customers. But in our return policy, we accept the claim of replacement if customers return damaged products maintaining the criteria we have set. Our company takes no responsibility when a buyer fails to follow the criteria for not adhering to the replacement policy.
- The product should not be used (exception: trial or testing).
- The customer can’t change the condition of the product or replace accessories with the product.
- Anything that comes free or as a gift with the order is not for replacement.
- The returned product should have manufacturer stickers, tags, and labels without any damage.
- Customers have to return products with their original packaging and box with Psiisp invoices and documents.
How to Inform Us
- After getting the product, email us on our website using the contact button … describing your issue with the the product and how you would like this resolved (exchange or refund). We will reply within 2 business days advising of a return address and instructions on how to return or exchange your item.
- Please attempt to make contact within 24 hours of delivery, should you wish to return or exchange your item.
- Our Customer support member will tell you the address where you have to send the faulty item, all international items must clearly be marked as RETURN
- You can return the product by whichever means best suits you, however your countries postal service or a reliable courier should be used.
- The returned product should be received by us within 30 days of the delivery date.
- After receiving the return , we will check the item , we will either send the replacement or exchange as customer requires , if customer has indicated refund we will issue a full refund within seven business days after receipt of the returned item.
- where a refund is the only option, due to an item being out of stock, you will be notified and a refund issued within 7 days.
- We do not charge any restocking fee
Contact Psiisp Customer Support for More Info
Phone: +44 7904 445551
Address: 19 Bird Close, Berry Hill Lane, Mansfield, NG184AZ, United Kingdom